1. 患者联络员：这是两家医院独有的角色。志愿者会主动访问住院患者，倾听他们的非医疗困扰——比如觉得不舒服、想家，或是没听懂医疗术语，然后把医疗相关的问题转给专业医护人员。他们就像“额外的眼睛和耳朵”，给远离家人的老人提供情感陪伴，缓解他们的焦虑。
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"When I was 17, I was at a girl's school and I had a friend who was a singer, and she wanted someone to produce for her. And I was like, 'I'll do it'," she recalls.，详情可参考91视频
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